Rightworks Policies > Cloud Environment Requirements

Computer and Local Network Requirements for the Secure Cloud
1 Overview

 

Rightworks OneSpace Firm Premier is a technology offering platform designed to provide secure, scalable computing power as a utility to accounting firms and other professional organizations.

The platform is designed to eliminate the need for on-premises servers, storage devices, and backup technologies by providing these services in an online Infrastructure-as-a-Service solution.

One advantage to using the OneSpace Firm Premier platform is that the workstation lifespan can be significantly increased, reducing the frequency of desktop and laptop computer replacement. However, we do generally recommend that the operating systems be upgraded to keep with the most current stable version available.

To ensure the best possible experience while using OneSpace Firm Premier, these guidelines should be followed.

 

Permalink to this article: https://cloud.rightworks.com/xc/user/learn/kb?documentId=bkj0o2u19ltgvq1gk2q0

 

2 Operating System

 

The following operating systems have been verified for compatibility with OneSpace Firm Premier:

 

Rightworks will not support any workstations which use registry workarounds to install Windows 11 on unsupported hardware.

Windows® 10 or 11 (Home, Pro, and Enterprise Editions)

    • Only Pro and Enterprise can be used to join the domain.
    • It is important to keep Windows updated to the latest build version so that you will receive current security updates. For more info on Windows updates see This Article.

Apple Mac OS

    • We will support the latest 3 operating systems released by Apple.

 

If the operating system is not listed above then Rightworks does not provide support.

 

3 Processor

Minimum: Intel®, AMD™, and Apple (M1, M2) processors with speeds of 2 GHz or greater.

Recommended: Any of the above brands with quad (4) cores or more.

 

Impact:

The processor is a fundamental component that dictates the overall performance, efficiency, and capability of a computer system.

 

Intel offers a newer processor called the Ultra 7 that they've acknowledged to have performance issues with Citrix. To correct this, you'll need to install the following driver on all workstations with the Ultra 7 processor:

https://www.intel.com/content/www/us/en/support/articles/000097751/graphics.html

Intel is releasing an Ultra 9 processor soon and we will be looking to see if Intel has addressed the issue with the Ultra 7 processor in the Ultra 9 release.
4 Memory (RAM)

Minimum: 8GB

Recommended: 16GB

 

Impact:

Having more RAM helps ensure your machine's performance does not take a hit for updating to the latest operating system or other software changes.

Some employees may need to use applications that run on their local workstation. Having the extra RAM will prepare you for any requirements of said software(s).

 

5 Hard Drive - (Storage)

Minimum: 256 GB Hard Disk Drive (HDD)

Recommended: 256 GB Solid-State Drive (SSD)

 

Impact:

The technology of SSD stores data differently than your normal HDD, hard disk drive, in that is has no moving parts.

This allows for faster performance as well as reducing the likelihood of damage. Because of this, we highly recommend updating any existing HDD's to an SSD.

 

6 Laptop

 

Make sure all new laptops have a USB-C port as traditional docking stations are being phased out.

Additionally, we are seeing 17” laptops as the new trend. This allows room for the full ten-key pad as well as a larger screen for mobile use.

 

7 Internet Connectivity

 

A high-speed Internet connection is required while using the secure cloud. 

In order to achieve optimal performance metrics for your firm’s secure cloud connection, a high quality, high speed, low latency connection is crucial.
    • We recommend a persistent Internet connection with a bandwidth of 1 mbps for each user (or at minimum 500 kbps per user). 
      • Examples of recommended connection types include Fiber, Cable/Broadband, Metro-Ethernet, and Point to Point connections.
    • We caution against the use of DSL, Satellite, Microwave or Line of Sight, Mobile, and ISDN connection mediums for any primary method of accessing the secure cloud.
    • A secondary internet connection is recommended for redundant fail-over connectivity to ensure minimal loss of productivity due to circuit outages.
      • This secondary line should be purchased from a service provider utilizing a different medium from the primary circuit to ensure service continuity in the event that one circuit carrier has a system-wide outage.
    • We recommend that each workstation connect to the Internet via Ethernet cable for use with OneSpace Firm Premier as we find it provides a more reliable connection than WiFi.

 

8 Security and Wireless Networks

 

When connecting to secure cloud we recommend that the computer be protected from virus and key-logging software by using adequate and up-to-date client-security software.

Wireless networks should use WPA-2 or better Wi-Fi encryption, although a wired connection is the preferred method to connect.

    • Our team will only provide support for Ubiquiti or Fortinet Wireless Access Points which are managed under the Rightworks agreement.

 

9 Printers

 

We recommend you confirm you use only Citrix-compatible Printers to ensure they will work with secure cloud applications.

 

10 Monitors

 

A monitor with a minimum resolution of 1280 x 1024 or higher is required.

We recommend dual 20″ or larger monitors with a resolution of at least 1600 x 900.

 

11 Scanners

 

A TWAIN-compliant scanner is necessary if you want to scan hardcopy documents directly into most secure cloud applications.

Most scanners available today are compatible with the secure cloud, however your specific model should be verified prior to use.

The type of scanner required should be determined by your own business practices and uses.